The Nine Pillars of Effective Water Utility Management
To achieve the desired utility outcomes in the areas of operations, infrastructure, customer satisfaction, community welfare, natural resource stewardship, and financial performance, one needs to understand the continuous dynamics involved in the upkeep of vital infrastructure. Looking at the nine pillars of effective management, it is with no surprise, to see that all objectives are geared toward quality, capacity and education: Technology Quality - By using the best quality